Bento 3.0 FAQ

Bento 3.0 FAQ

Bento 3.0 marks a significant upgrade to PBS Digital’s content management system (CMS) solution for stations and producers. This document outlines many of the commonly asked questions related to the upcoming improvements and changes slated for Bento.


General Information:

1.What is Bento 3.0?

Like the current version of Bento, Bento 3.0 will continue to offer stations and producers a robust web site building and management tool that is fully integrated with PBS Digital’s shared technology platform. A key objective of Bento is to help reduce the technical and operational expenses of web site management, so stations and producers can focus on digital strategy and content delivered in an experience that maintains design and web best practices.

The Bento 3.0 update consists of two main focuses:

- A more user-friendly, layout-based admin interface
- Streamlined component library to make it more flexible and manageable

Converting the existing admin interface to the layout-based format will be the focus of the initial launch. After launch, the Web Services team will continue building this component library out by focusing on new features and components. In addition to the improved admin and component library, a future phase of Bento 3.0 will look to extend components to other CMS.


2.What features can stations and producers expect to be part of Bento 3.0?

The Bento 3.0 feature set will be more robust and flexible, and allow stations and producers to customize their sites with PBS-supported tools.

At launch, Bento 3.0 will feature a layout-based admin that allows stations and producers to easily add and arrange content. It will feature nearly identical components and custom components as are available in the current version of Bento.

After launch, the Web Services team will continue building this component library out by focusing on new features and components. A full list of product features will be made available and shared via the channels referenced in the Stay Connected section below.


3.How customizable is Bento 3.0?

With this new layout-based admin users will more easily be able to leverage visual and live editing tools to create unique looking websites. Stations and producers will still be able to apply custom stylesheets at the site level to their webpages. The Bento component library will be going through a revamp to include design and consumer-friendly tools that better align with user expectations. The components and templates will feature expanded customization options.


4.What are key differences between the current version of Bento and the updates coming in Bento 3.0?

Beyond a simpler, more feature-rich admin, most of the key differences between the current version of Bento and Bento 3.0 will be in the way stations and producers customize their web sites. Rather than having individual custom snippets or components, in the Bento 3.0 admin users will be inserting custom code using the embed component.

To help create unique and dynamic web pages, users will be able to create intermix different layouts on the same page. Meaning that if users want components to span across one-column and then have components display across a two-columns, this new tool easily allows for this level of customization and flexibility. As this is a more robust feature set, this will help users by not requiring them to develop new templates in order to create different displays, therefore users will not be able to create their own custom templates in Bento 3.0.


5.What is the release timeline for Bento 3.0?

PBS Digital began working with an alpha and beta groups in summer/fall of 2016. The information gathered from the pilot groups helped inform what the specific Bento 3.0 rollout process will be for stations and producers. PBS Digital planned to start formal onboarding in the fall of 2016, depending upon lessons learned from the alpha group. Migration and support questions are addressed below.


6.When can my site onboard to Bento 3.0?

Now! Currently 23 stations have launched a site on Bento 3.0. With the final components being developed now to reach parity with Bento 2, you will be able to migrate your site over the summer of 2018.  The current Bento admin will continue to be available and supported during the Bento 3.0 rollout for site management. See the Staying Connected section below for more information about how to follow Bento 3.0 announcements.



Migration and Support:

7.What will support be like for Bento 3.0?

Support for Bento 3.0 will be done in stages, but the majority of the technical support will continue to be done via the PBS Digital Support Portal. For more information on ways PBS Digital can help support the move to Bento 3.0, see the Staying Connected section below.


8.What is the migration process for my current Bento site(s)?

As with the release of any new major product, migration is always a concern.  Based on initial plans, the Web Services team will be offering blog-migration, as much as possible, for sites currently using the most up-to-date Bento feature set. It is advised to consider migrating to, or continue using, the latest PBS-provided tools and resources in Bento, as this will help expedite migration and require less quality assurance (QA) testing. See the Staying Connected section below for help planning for a successful migration.


9.What if my site is leveraging features PBS will not be supporting in Bento 3.0?

During the migration process, the PBS Products, SPI and Producers teams will work directly with stations and producers to help identify key hurdles to migration. Stations and producers should be prepared for some manual testing and migration, especially for highly-customized or extremely-dated features (i.e. non-responsive web solutions).


10.What if my site isn’t on Bento, but I’d like migration support?

For the first few phases of Bento 3.0 migration, PBS Digital will not be able to assist with development work other than Bento-to-Bento migrations. The goal of Bento 3.0 however, will be to develop tools and features to help stations and producers migrate to this platform more easily.


Staying Connected:

11.How do I stay in-the-know on topics related to Bento 3.0, or find answers to additional questions about Bento 3.0?

- Stations: Stay connected by emailing the SPI team (, subscribing to the weekly SPI Newsletter, and joining the PBS Digital Station Solutions Facebook group
Producers: Contact your program manager directly; and join the PBS Digital Producers Communication Facebook group.